Customer Support 7 days a week

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

New Topic Post Reply
Options
Go to last post Go to first unread
luvmyfam77  
#1 Posted : Friday, May 13, 2011 8:27:09 AM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

The past month thin items are getting stuck in either 1 of the 2 holes at the top of the dryer closer to the door. Sometimes things get stuck in both of these holes. When you pull out the item it leaves a nice hole in the fabric, of course it is happening to nice clothes, couldn't be a sock or anything. What do I need to do to fix this and parts? I have done a search here and similar problems seem to be getting different answers so I am a little confused!

Thanks
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
luvmyfam77  
#2 Posted : Monday, May 16, 2011 2:03:39 PM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

any help???
Gene  
#3 Posted : Monday, May 16, 2011 4:16:29 PM(UTC)
Quote
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Where are those holes? Are they in the drum support bearing (#313 on the diagram) or somewhere else? Can you refer to the diagram?

Here are the breakdown diagrams and Replacement parts for General Electric DBVH512EF0WW Electric dryer | AppliancePartsPros.com

Gene.
luvmyfam77  
#4 Posted : Monday, May 16, 2011 7:31:10 PM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

Thanks for any help you can give, looking at the diagram it looks like it would be the parts listed "front panel diagram" then clicking on that it's something like part 313. I looked in there(hard to see because of where it's at) but it's right above the light bulb,(open the door, and it's kind of located up towards the front of the dryer on the top directly above the light bulb) there is a seam and then these 2 holes where clothes are getting caught. If I leave the piece of clothing in the hole and start the dyer it doesn't turn with the drum, so whatever part it is is stationary. Did that make any sense?
Gene  
#5 Posted : Tuesday, May 17, 2011 11:55:21 AM(UTC)
Quote
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
This part is the drum support bearing assembly which I did mention in the previous post. You have to take the dryer apart (the instructions are attached) and replace all four slides. Also inspect the drum support itself. Maybe it has to be replaced too.

- The white slide (two needed) Part number: AP2041815
Part number: AP2041815



- The dark slide (two needed) Part number: AP631382
Part number: AP631382



- The drum support bearing assy Part number: AP4297334
Part number: AP4297334



Gene.
File Attachment(s):
Top panel removal.doc (316kb) downloaded 21 time(s).
Control panel removal.doc (262kb) downloaded 18 time(s).
Front panel removal.doc (540kb) downloaded 16 time(s).
Drum support bearing and slides removal.doc (219kb) downloaded 18 time(s).
luvmyfam77  
#6 Posted : Tuesday, May 17, 2011 1:05:30 PM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

Thanks so much, I am printing this all off now.... do you have a part number for the actual drum support? I didn't see a part just labeled drum support but maybe I missed it in the diagrams. Is this something that would be best to replace even if it looks ok to the ********** eye??
luvmyfam77  
#7 Posted : Tuesday, May 17, 2011 1:11:47 PM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

or when you say I may have to replace the drum support also is that the drum support bearing that you included with the part number?
Gene  
#8 Posted : Tuesday, May 17, 2011 8:11:32 PM(UTC)
Quote
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
Originally Posted by: luvmyfam77 Go to Quoted Post
or when you say I may have to replace the drum support also is that the drum support bearing that you included with the part number?


Yes, it is. It would not hurt to replace it as well.

Gene.
luvmyfam77  
#9 Posted : Saturday, June 11, 2011 8:28:35 PM(UTC)
Quote
luvmyfam77

Rank: Member

Groups: Registered
Joined: 6/14/2008(UTC)
Posts: 13

Just wanted to come here and say thanks for your help, you were right on with what the problem was. We fixed it a couple weeks ago and have had no issues since! I am glad you told me about the bearing assembly and how it wouldn't hurt to replace it, when we opened it up the old bearing assembly was basically in pieces it just fell apart in my hands and the glides were completely gone except for one that was 1/2 there, no sign of the others that is how worn they were. Thanks again, saved us a lot of $$ by ordering through your links and giving us the advice on how to fix it ourselves!
Gene  
#10 Posted : Monday, June 13, 2011 4:17:22 PM(UTC)
Quote
Gene

Rank: Advanced Member

Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455

Was thanked: 4 time(s) in 4 post(s)
You are welcome. I'm glad it's up and running.

Thank you for your feedback.

Gene.
Quick Reply Show Quick Reply
Users browsing this topic
New Topic Post Reply
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.