Sorry so many questions, just confused because it works everytime I show a customer how to do it. At anypoint did you try to kill the power to it and try again? Disconnect power for about a minute and try again

That's an option. If you can't get it unclogged, you can buy just the collar and seals if you need to remove the bottle, but you will need a strap wrench to remove the collar.

I copied and pasted those instructions to you, great work on finding that subtle but important difference. I will pass that along to the team in charge of that stuff.

My dishwasher was the GE Cafe CDW9380N20SS. If you disconnect the positive displacement pump, it is held with two screws you can drain out the liquid or gel. The tank outlet is very small, I used a coat hanger to help the gel along and then flushed with very hot water, you need some sort of container to catch the gel. I had a stainless container that fit perfectly under the tank outlet. To flush the inside of the tank I reattached the pump at the tank outlet and swung the door back and forth, you will have to disconnect power and ribbon cable to swing the door back and forth. I did this several times until no crap came out. The whole process took about 3-4 hours. If you don't want to spend the time then just buy the dispenser tank kit, this was a pain in the a@@.