Customer Support 7 days a week

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

New Topic Post Reply
Options
Go to last post Go to first unread
cxjinn  
#1 Posted : Tuesday, December 15, 2009 2:19:27 PM(UTC)
Quote
cxjinn

Rank: Member

Groups: Registered
Joined: 12/15/2009(UTC)
Posts: 2

I have a Whirlpool Dishwasher Model #DU920PFGB0 (10 years + old). While in its cleaning cycle, I decided to stop the cleaning by pressing a few buttons randomly/open and closing it. (stupid me). I did get the machine to stop, BUT now nothing works. No lights on the control panel. It does not run at all. I checked the breaker (it was fine). The only thing I know is that there is power coming to the dishwasher.

Based on other online suggestion, I order a new "thermal fuse/wire ($20)" and replaced it.
Nothing. Still dead. Now I am told that it could be the "
Electronic control board" ($150+ tax).
Based on my own research, it could be the door switch too?

I do not know how to use a meter or troubleshoot... The dishwasher is in great shape/looks new otherwise. Please help.

ps- I do not want to spend more money not knowing if it is going to fix the problem. Maybe it is time for a new dishwasher?

Thanks!!
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
denman  
#2 Posted : Wednesday, December 16, 2009 12:35:33 AM(UTC)
Quote
denman

Rank: Advanced Member

Groups: Senior Expert
Joined: 2/29/2008(UTC)
Posts: 19,638

Thanks: 1 times
Was thanked: 11 time(s) in 11 post(s)
Here are your parts
Replacement parts for WHIRLPOOL DU920PFGB0 | AppliancePartsPros.com

Here is the tech sheet
http://www.servicematters.com/d...0Sheet%20-%208066008.pdf

I checked the breaker (it was fine). The only thing I know is that there is power coming to the dishwasher.
How do you know? Just checKing the breaker will not tell you that there is poewr at the plug/hookup.

Based on other online suggestion, I order a new "thermal fuse/wire ($20)" and replaced it.
Nothing. Still dead. Now I am told that it could be the "
Electronic control board" ($150+ tax).
Trying Plug & Chug will just cost you extra money. Plug & Chug is plug in a part, try it; plug in another part, try it.

Based on my own research, it could be the door switch too?
Yes but just pushing buttons should not effect the door switches.
Try shutting the off the breaker or unplugging the unit for half an hour or so. Could be that you have confused the microprocessor and locked it up so it needs resetting.
Could be that you locked the control perhaps the LED for it does not work. Try unlocking it see Page 6 in the tech sheet.

I do not know how to use a meter or troubleshoot...
Both are fairly simple so I would like to suggest you give it a shot. Learning to use a meter can be a valuable skill for DIY around the house for anything that uses electricity.

Maybe it is time for a new dishwasher?

Perhaps but if you have the time and the motivation then troubleshooting with a meter is the way to go. Even if it ends up that it makes more sense to replace the unit you have gained knowledge.

I would suggest you purchase a meter.
This will let you check the actual power at the unit and also check many components using resistance with the power off/disconnected which is safer that doing live tests.
You can get a decent digital multimeter for under $20.00. You do not need fancy though it is nice if the leads are a couple feet long.
If it saves ordering one unnecessary part it has paid for itself and you end up owning a useful tool.
Most places will not let you return electrical parts so if you order it, you own it.
A couple things to watch when measuring ohms and continuity
1. Always remove power from the machine otherwise you could blow your meter.
2. Always disconnect at least one side of any device you are checking. This eliminates the possibility of measuring an alternate/parallel circuit path.
3. When checking for closed contacts and continuity use the lowest scale (Usually 200 ohms). Then try higher scales. This scale is 0 to 200 ohms so if the device you are measuring is 300 ohms this scale would show an open circuit which it is not, you are just measuring outside the scale's dynamic range.

There is a good STICKY at the start of this forum about it's use.
THIS FORUM IS DEAD!!!!!!!
cxjinn  
#3 Posted : Wednesday, December 16, 2009 8:53:36 AM(UTC)
Quote
cxjinn

Rank: Member

Groups: Registered
Joined: 12/15/2009(UTC)
Posts: 2

What a detailed and informative response. Thank you so much.
Quick Reply Show Quick Reply
Users browsing this topic
Similar Topics
Whirlpool Dishwasher Stopped Working (Dishwasher Repair)
by jsql12 12/5/2010 12:13:06 AM(UTC)
Whirlpool dishwasher stopped working (Dishwasher Repair)
by birdwatcher3 2/23/2009 9:32:57 AM(UTC)
New Topic Post Reply
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.