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Detergent Dispenser Doesn't Open

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So it appears the detergent dispenser is not opening. At least I have caught on several times now the door

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  #1 (permalink)  
Old 07-17-2013, 04:31 PM
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Default Detergent Dispenser Doesn't Open
Model Number: Asko 3122   Brand: -other-   Age: 5 - 10 years   

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So it appears the detergent dispenser is not opening. At least I have caught on several times now the door is closed and the detergent is still inside.

There does not appear to be anything physically wrong with the door, catch or spring.

Unsure what and how to troubleshoot at this point. Any ideas?

Thank you,
David


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  #2 (permalink)  
Old 07-17-2013, 05:39 PM
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Remove the front panel....disconnect wires leading to soap dispenser ohm test the dispenser with wires disconnected it should read infinity for a complete circuit meaning the dispensor is good in most cases. Alot of manufactures make those with wax motors that are really cheap and break easily. If it reads 0 on your ohm check close the dishwasher door take the disconnected wires and run them to your voltmeter and start the dishwasher up and if you get 120v on those wires (typically within 3-10 minutes of starting then your main board should be ok and replace the dispenser itself. If you do not have 120 going to the soap dispenser usually within 10 minutes it's a bad main board most likely or a loose connection or bad wire leading to dispenser. Models do vary on what time the soap dispenser opens so check your tech sheet which is usually behind the very bottom panel under the unit. Good luck
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Old 07-17-2013, 05:45 PM
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Thank you for the reply. I will look into diagnosing as you described. One question when would it be indicated to change just the wax motor?
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Old 07-17-2013, 05:57 PM
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They usually sell the dispenser and gasket as one solid piece and they typically won't sell the motors in them alone. Plus also it's just wiser to replace the whole thing because the release mechanism gets damaged over time being plastic with heat and water present all the time.
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Old 07-17-2013, 08:09 PM
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Thank you I will work on trying to figure out how to disassemble the front panel.
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