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KitchenAid door gasket leak problem

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Kitchenaid KUDS35FXWH4 We are having a continuing problem with the door gasket on this dishwasher.Here is our history: 1. Dishwasher

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Old 10-17-2012, 02:08 PM
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Default KitchenAid door gasket leak problem
Model Number: KUDS35FXWH4   Brand: Kitchen Aid   Age: Less than 1 year   

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Kitchenaid KUDS35FXWH4
We are having a continuing problem with the door gasket on this dishwasher.Here is our history:
1. Dishwasher installed 12/29/2011.
2. 6/15/12 Door gasket replaced dueto water leaking from the bottom of the door- door gasket was warped alongmostly the top and left side of the cabinet and bent forward and towards thetop of the cabinet in about 3 places - each one about one inch long. Water wasleaking mostly through one of these bent gasket places onto the top of the dooredge and down the side of the door and onto our floor. Whirlpool tech replacedthe door gasket, but installed it backwards. I realized this after he left andinstalled it properly. I called Whirlpool and made them send out a new doorgasket and tech to replace the gasket properly.
3. 8/14/12 Dishwasher leaking againsame as above and gasket warped again. Whirlpool sent out higher level techfrom contracted repair service (not Whirlpool tech). This tech said gasket wasinstalled wrong and he replaced the door gasket again.
4. 10/8/12 Dishwasher leaking againsame as above and gasket warped again. Contract tech sent out again with aninner door frame saying he had seen this in a newsletter as having solvedsimilar problem. Tech looked at warped door gasket and said it wasn't theframe. He called Whirlpool engineering for advice. Whirlpool engineering toldhim to replace gasket again and to send old one in for analysis.
5. 10/16/12 I called Whirlpoolcustomer service to see if there was any answer from engineering about theproblem...no word from engineering. I asked what are they going to do aboutthis problem since the door is more than likely going to leak again. All theycould say is that since it is not leaking at this time (not yet), the onlything they could do is give us a 6 months extension on our warranty.
So, my questions is has anyone seen this problem before or have any advice?Note also that this leak has caused the door latch area of the cabinet to rustfrom the water leaking in that area.



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