[Dee07]

I have a whirlpool heavy duty extra large capacity plus washier and the agitator works intermittently. How do I diagnosis the issue and what needs to be replaced? It's about 8 years old and used about 4 times a week.

[Simon / APP Team]

Hi.

Please describe more detailed how the agitator acting and also provide the model number.

Thank you.

Simon.

[Dee07]

The model number is LXR9245EQ2.

At first the agitator was making a clicking noise like you could tell it was stuck. It's not making that noise but it's now not really moving at all. I can move it by hand freely but it doesn't did it on it's own.

[Simon / APP Team]

Hi.

Is it the top portion of the agitator you are talking about or the hole agitator?

Simon.

[Dee07]

The whole agitator doesnt move, it seems to try to & vibrate but doesn't.

[Simon / APP Team]

Hi.

Pry off the the top cap, remove the 7/16 bolt and pull out the agitator.
Turn the washer on and check if the transmission shaft is moving and you can't stop it by hand.
If the shaft is OK - replace the agitator base. If not - transmission.

The agitator base Part number: 3350830

The transmission Part number: 3360629

Here are the breakdown diagrams and Replacement parts for Whirlpool LXR9245EQ2 AUTOMATIC WASHER | AppliancePartsPros.com

Thank you. Post the results.

Simon.

[Dee07]

I reran the washer and this happened:

With just water the entire agitator moved. When I put some clothes in it the bottom part spun but the top did not.

Should I still do as you suggested?

[Simon / APP Team]

Hi.

Now it's completely different picture. The problem is with so called "agitator dogs".
They are located inside the agitator between upper and lower part.

The agitator dogs Part number: 80040

Use the video clip for the instructions.

Good luck.

Simon.