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gritty residue on dishes

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I have had 4 Sears technicians tell me that there is nothing wrong with my machine. My dishes turn out

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  #1 (permalink)  
Old 07-29-2009, 12:49 AM
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Angry gritty residue on dishes
Model Number: 66517842400   Brand: Kenmore   Age: 1 - 5 years   

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I have had 4 Sears technicians tell me that there is nothing wrong with my machine. My dishes turn out gritty even if I put clean ones in and run it. I have been advised to try new detergent (did this x 4), was told to use rinse aid even though it has worked perfectly w/o one for 3 years. I was also told that our water is too hard. The water has not changed since we got the dw. We also have cleaned it monthly with vinegar.
It appears that the top spray arm doesn't really rotate. I am not sure why. The technicians refuse to try to replace or fix this.
The dishwasher is unusable. Through my useless warranty the service of 129. X4 is covered but they are doing nothing.
Any suggestions would be appreciated.


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  #2 (permalink)  
Old 07-30-2009, 10:45 AM
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To anniew,

My name is Brian and I work for the Sears Cares escalations team. I am very sorry that you are experiencing these issues with your dishwasher and we would like to look into this situation. If you didnít have these issues for the first 3 years and nothing has changed then logic would dictate that the problem is very likely the dishwasher. At your convenience, please contact my office at searscares@searshc.com so that we can get this issue resolved. Please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (anniew) for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares
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