[jbuckley1]

As in other posts, I have a soap dispenser which won't open in the wash cycle. The door slides easily and the manual release works fine. The dispenser mechanism look to be intact.

How can I check to see if the issue is in the dispenser or the control module?
I have a VOM meter. Is there a resistance check on the dispenser?
When and what voltage is supplied to the dispenser?

Thanks, John B.

[MrD]

I had a similar problem where the soap packets would turn into a gooey mess and remain stuck in the dispenser.

After much research, I stumbled across a description of the function of the wax motor. Based on the description, I came to the conclusion that the motor/actuator system that operates the soap dispenser, ALSO activates the rinse. OR - another way of saying it would be that the FIRST time the motor is activated, it dispenses soap. The SECOND time the motor is activated, it dispenses rinse.

What would happen if you were to interrupt the dishwasher AFTER the soap was dispensed and BEFORE the rinse.

I ran an empty cycle for about 20 - 30 minutes ... interrupted the cycle ... then ran it again.

Yeah ... the problem was fixed and it has been working flawlessly for about a month now.

BEFORE you spend a bunch of money on parts and the labor to replace the unit, try this "free" approach. I hope it works for you like it did for me.