[BigV]

I just purchased a new Kenmore Elite 2 drawer dishwasher and had it installed 3 days ago. I programmed the unit to run a “normal Wash”. The dishwasher ran for over 4 hours before I canceled the operation. Thinking I had used the wrong setting, I washed another “normal wash” cycle last night. Again, the dishwasher ran for 4 1/2 hours before I cancelled the cycle for the second time. The dishes were not dry when I opened the drawers. The manual states 57 min to a max of 95 minutes to complete this normal wash cycle.
Any ideas as to why the dishwasher is running so long?

[denman]

Here is a service manual, Unit looks a close match to yours but I do not guarantee it is the same.

https://secured.whirlpool.com/Servic...LE/4317427.pdf

Often extra long cycle times are due to the unit trying to heat up the water.
Check that the incoming water temp is at least 120 degrees F.
Run the hot tap that is closest to the dishwasher when hot, fill a glass and measure it. A candy or meat thermometer should do for this.
In some instances where the water takes a long time running to get hot you have to run the rap before starting the dishwasher. Insulating the pipes can help if this is the case.

If OK
I would remove the kick plate and check that a wire has not come off
If OK
Place a service call, if you start taking it apart you could void your warranty.

[BigV]

Originally Posted by denman

Here is a service manual, Unit looks a close match to yours but I do not guarantee it is the same.

https://secured.whirlpool.com/Servic...LE/4317427.pdf

Often extra long cycle times are due to the unit trying to heat up the water.
Check that the incoming water temp is at least 120 degrees F.
Run the hot tap that is closest to the dishwasher when hot, fill a glass and measure it. A candy or meat thermometer should do for this.
In some instances where the water takes a long time running to get hot you have to run the rap before starting the dishwasher. Insulating the pipes can help if this is the case.

If OK
I would remove the kick plate and check that a wire has not come off
If OK
Place a service call, if you start taking it apart you could void your warranty.

Thanks for the reply!
I checked the water temperature and found it to be only 110 degrees. I thought sure you had pointed me in the right direction. I turned my water heater up and got the water temp up to 130 degrees. Ran the tap to make sure it was hot and started a normal wash cycle. 4 hours later I canceled the cycle. I have a service guy coming Tuesday.
Thanks again.

[franr]

Has the continually running dishwasher problem been solved? If so, can you tell us how. Thank you.

[franr]

I get a message there has been a response to : did continually running Kenmore Elite 2-drawer dw get fixed? But I do not see a reply. My dishwasher does not stop.

[franr]

Problem maybe be solved. Unplugged DW. replugged. Ran Quick. Less than an hour, no dryer. Seems good at first run.

[franr]

Problem may be solved. Unplugged DW then replugged electricity. Ran Quick wash. Good so far