fyi... I called the APP customer service number and they recommended that I try ordering the console/keypad (part 8270223) to see if that does the trick. They were *super* helpful and said that I can send back either part (or both) for a refund if need be.
I'll post an update after I get the console/keypad, in case this information is useful to anyone else searching this forum in the future with a similar problem.
-Joe
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