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Old 09-12-2012, 07:43 AM
theprez1980 theprez1980 is offline
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Question Samsung Refridgerator and Freezer Issue
Model Number: RS267LASH   Brand: Samsung   Age: 1 - 5 years   

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Hello, We are having a problem with our Samsung Refrigerator - RS267LASH is the model number. The front panel indicates it's -2 for the freezer and 38 for the fridge...but that is not accurate. It's much warmer in both compartments - 31 and 51 per our thermometer.

When we unplug the unit and plug it back in, the temperature settings update and correctly detect that it's too warm. The compressor then comes on and unit cools as normal. Later in the day though, the compressor never kicks back on and the temperature rises again and the panel temperaturs are not updating . We notice a "whirring" sound that continues to run nonstop but the compressor is not on.

We ran the diagnostics on the RS267 fridge (Holding Power Freeze and Power Cool for 8 Seconds) and nothing is reported. We also ran the load check (Power Freeze and Power Cool for 6 seconds followed by pressing the fridge button) and it displayed the following results: 8 - Compressor 13- Condensor Fan Low 14 - Dispenser Heater 10 - Freezer Fan Flow 15 - Damper 1 - Refrigeration Fan High or AC Motor Operation Any ideas what's going on?

It appears the unit thinks the compressor is running but it really isn't. I can manually make the compressor go on & off by going into the "Forced Operation Function" - it works every time in that manner. Note: The main board was replaced last week, I thought it may have been that but it clearly isn't. The original board exhibits the same behavior as well.

Thanks!


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