Hi.
Unplug the unit.
First check the electrical plug and the wires at the freezer door top hinge.
Than, remove the dispenser frame ( using the flat screw driver start from the bottom two slats pry out working to the top).
Remove the control board and mounting bracket.
Check the micro switches and pins holding the switches.
The bracket
Part number: 2180226 
The switch
Part number: 2162361 
Here are the breakdown diagrams and
Replacement parts for Whirlpool ED5CHQXKT01 SIDE-BY-SIDE REFRIGERATOR | AppliancePartsPros.com
Thank you. Post the results.
Simon.