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Old 04-13-2012, 01:31 PM
CubmasterX CubmasterX is offline
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Default Freon leak/warranty question
Model Number: afi2538aeb   Brand: Amana   Age: 1 - 5 years   

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Our Amana bottom-freezer just stopped cooling. We had a tech look at it thismorning.Right off, he said it's either the compressor ($500 repair) or it needsfreon.

He ran a test, then said the compressor was fine. I thought,"Hallelujah! No $500 repair!" Then he said, "There's a freonleak. You need a new refrigerator." He said it's impossible to find andfix a freon leak, but that his company would be glad to sell a newrefrigerator.

The fridge is 3-1/2 years old. Documentation says 1-year limited warranty. Wecalled another repair company, and the dispatcher said they don't mess withfreon leaks, but that most major manufacturers have a 5-year Sealed Systemwarranty.

We called Amana, and the customer service rep said there is only the 1-yearwarranty. She said, however, that we can purchase an extended warranty fromAssurant for $299 that would cover the cost of an Amana service tech, and coverthe entire unit for one year afterward. On top of that, if the unit could not be repaired, the warranty would refundus 75% of the purchase price.

The questions:

1) Is there ANYTHING that can be done about a freon leak? DoI really need to scrap a 3-year-old $1700 fridge?

2) Is the 1-year warranty really all I have? I keep seeingall over these sites about 5-year sealed system warranties, plus the repairservice dispatcher mentioned it.

3) Is this extended warranty for real? Because it soundstoo good to be true.

Thanks for your help,

CMX


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