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Old 08-09-2011, 11:58 AM
NaturalMomma NaturalMomma is offline
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Join Date: Jul 2011
Posts: 4
NaturalMomma is on a distinguished road
Thumbs up Thank you so much!!

Dear Joe,

Thank you for coming through so fast! Somehow my original message was ignored and then the customer service rep, yesterday, put me through a repeat circle of one of the many hours of research I had previously done and did not even address why my original post got overlooked. Made me never want to use this site again. It was my idea to repost my question and I am glad that I did. You came through! And also redeemed this site.

[Perhaps the rep did bring it to your attention, and if he did I thank him. I do wish he had listened better to me, though. ]

It is so refreshing to get the answer I need. I appreciate you understanding the problem, recognizing the work I had already done, and finding a solution. Yay, Joe!! I'm going to order the parts now!

Thank you, thank you, thank you!
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