the cup you mention are the catch cup for the shipping pins. you do not want the shipping pins in when you are using the washer, only when shipping. as a matter of fact make sure the pins are out. the next this to check are the springs, there are 3 aroung the tub and a counter balance one at the rear, usualy the counter balance spring wears out or wears through on older machines. if worn through you can, make a new one. small guage bit fairly close to the original hole. check the springs and post your findings. good luck
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