many people are having this problem
Amanda, there are others online with the same problem. For example, at least 2 others at the bestbuy website. it looks like a product recall is needed and they went to one person's home to fix it, but the person claims it did not fix the problem. it took me a whole day to install it, i would hate to have to return it but if need be I will and I will never buy another kitchenaid anything ever again. too much junk poorly made in china with profit as the only motive and the focus on making quality and standing behind it is gone.