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Old 12-14-2010, 06:14 PM
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What shaft are you trying to turn by hand?

You may not be able to turn the long agitator shaft that comes out the top.

You should be able to turn the short stubby shaft that the coupler goes on by hand.

99% of the time when the coupler is bad all you need is a new coupler, but it sounds as if you may have problems with the transmission/gear box.
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