In case you missed it...
Jessica, I posted a thread on MY "fridge & freezer both too warm" soon after you posted yours. Turns out that my problem was simple as a HUGE dust build-up on the condenser coils. I should've started with that one, and just wanted to check that you did think to do so.
Personally, I'll have to clean those coils monthly, and/or better-enforce the kids' dog-brushing discipline!
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