If there is frost in the back of the freezer then the problem is a faulty defrost system. If there is no frost then the cooling (sealed) system is low on Freon.
If this is Freon issue and your fridge is less then 5 years, then it's steel under the manufacturer warranty and you have to call Whirlpool for a free service.
If this is a problem with the defrost system - let us know.
Gene.
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Professional appliance repair services in Orange County, California.
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