Thanks Gene for making this wonderful guide. Last week my GE profile fringe had this exact problem. I followed the troubleshooting steps and sure enough I found out that my defrost heater had burned out. I ordered the replacement part and it arrived overnight even using the cheap shipping because the part was shipped from Pennsylvania and I live close by in DC. I replaced the part that same evening and now the problem is fixed! Everyone in the house is impressed with my skillz!
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