[kooler]

Hey Dianne, you should be able to look underneath the disposer and in the exact center locate where the tool can be inserted to manually move the disposer motor in either direction and hopefully dislodge whatever it is that has it locked up... Be mindful not to energize the disposer with this tool inserted in place and especially careful if you have to fish around inside the disposer to remove the culprit... cheers, kooler