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What could be the problem and how can we fix it?
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That is impossible to say without knowing which exact appliance is involved. Please post its complete model number so we can look it up to see what appliance design you're dealing with.
You can find tips for locating the model and serial number identification tag on your appliances at the following link:
LINK > Model Number Tag Location Guide
Dan O.
www.Appliance411.com
The Appliance Information Site
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